1. Information we collect
- Client-provided data: lead lists, CRM data, contact details, and qualification criteria you share with us to run campaigns.
- Contact data: information submitted through our forms, such as name, work email, company, and message.
- Call data: call recordings, dispositions, transcripts, and outcome metadata generated during campaigns.
- Usage data: basic analytics about how our website is used, such as pages visited and device type.
2. How we use information
- To deliver, operate, and improve the calling service.
- To book meetings and report transparent outcomes to clients.
- To respond to inquiries and provide support.
- To comply with legal obligations and enforce our terms.
3. Lawful basis for calling
Outbound calls are made only to leads clients are authorized to contact, consistent with applicable consent, legitimate interest, or other lawful bases under laws such as GDPR, CCPA, TCPA, and equivalent regional regulations. Clients remain responsible for ensuring they have the right to share leads with us for calling purposes.
4. Data sharing
We share data only with processors necessary to provide the service (for example telephony, CRM, and calendar integrations) and as required by law. We do not sell personal data.
5. Data retention
We retain data for the duration of the engagement and for a limited period afterward for audit, reporting, and legal obligations, then delete or anonymize it unless retention is required by law.
6. Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of personal data, and to object to certain processing. To exercise these rights, contact us at the email below.
7. Security
We apply reasonable technical and organizational measures to protect data, including access controls and encryption in transit. See our Data Processing Agreement for details.
8. Contact
Questions about this policy can be sent to privacy@precallai.com.