PreCallAI
Legal

Privacy Policy

How PreCallAI collects, uses, and protects your information.

Introduction

Here at Superpowered Labs ("us", "we", "our"), we proudly operate the websitehttps://precallai.com/, which we affection call our "Service". Our detailed Privacy Policy explains how we collect, safeguard, and handle the information that arises from your use of our Service.

We Exploiting your data to provide and continuously improve our Service. By choosing to use our Service, you agree to collect and utilise your information, as outlined in this policy. except otherwise specified in this Privacy Policy, the terminology used has the same meanings as in our Terms and Conditions.

Furthermore, our comprehensive Terms and Conditions("Terms") govern the entirety of your experience with our Service, and together with the Privacy Policy, form the(agreement) you have with us.

Definitions

  • PRECALL AI is a websitehttps://precallai.com/operated by PreCall AI Inc. providing call services.
  • PERSONAL DATA refers to information about a living individual that can be used to identify them, either from that data alone or in combination with other information.
  • USAGE DATA is information collected automatically, either generated by using the PreCall AI service or from the service infrastructure itself, such as the duration of a call.
  • COOKIES are small files stored on your device, whether a computer or mobile device, used to enhance your experience.
  • DATA CONTROLLER is a natural or legal person who, either alone or jointly with others, determines the purposes and means of processing personal data. As part of this Privacy Policy, PreCall AI Inc. acts as the Data Controller for your data.
  • DATA PROCESSORS (OR SERVICE PROVIDERS) refer to any natural or legal person who processes data on behalf of the Data Controller. PreCallAI Inc. may engage various Service Providers to efficiently process your data.
  • DATA SUBJECT refers to any living individual who is the subject of Personal Data.
  • THE USER is the individual utilizing the PreCall AI service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection and Use

We gather various kinds of information for different purposes, all aimed at enhancing and refining our Service for your benefit.

Types of Data Collected

Personal Data

While you're enjoying our Service, we might need some personally identifiable information from you, stuff that could help us get in touch with or recognize you ("Personal Data"). This could include things like:

  • Email address
  • First and Last Name
  • Phone number
  • Address, State, Province, IP/Postal code, City
  • Cookies and Usage Data

We might reach out to you using your Personal Data to share newsletters, marketing insights, promotional materials, and other bits that could catch your interest. If you'd rather not receive any or all of these updates from us, you can always opt-out by hitting that unsubscribe link.

Usage Data

We also gather data when you visit our PreCall AI website or access it through a mobile device ("Usage Data").

This data might consist of details like your computer's Internet Protocol address (IP address), the type and version of your browser, which pages of our website you check out, when you visited them, and how long you stayed, along with unique identifiers for your device and other diagnostic information.

When you're accessing PreCall AI from a mobile device, this Usage Data might cover things like what kind of device you're using, its unique ID, your mobile device's IP address, the operating system it runs on, the type of browser you're using, and more diagnostic details specific to mobile devices.

Location Data

At our service, we believe in using the power of location data to improve your experience but only if you permit us. This data allows us to provide personalized features and improve your experience.

The choice is yours – you can easily enable or disable location services at any time, depending on your preferences. We're committed to using Location Data responsibly and securely, with the sole purpose of improving and customizing our service to better suit your needs.

Tracking & Cookies Data

We use cookies and advanced tracking technologies to enhance your experience with our service. These digital companions act as your guides, adapting your journey to your unique preferences.

At our service, we've embraced the power of innovative cookies and progressive tracking technologies to elevate your digital journey.

Explore the Wonders of Our Cookies:

Session Cookies: These cookies ensure the seamless operation of our service, allowing you to move effortlessly from page to page without interruption.
Preference Cookies: With these cookies, we remember your unique settings and preferences.
Security Cookies: we specialise in security cookies to safeguard your data and protect your privacy.
Advertising Cookies: These cookies help us serve you with personalized advertisements that are truly relevant to your interests and preferences, enabling you to discover products and services that enrich your life.

Platform Data

At PreCall AI, we believe that conversations are the heart of seamless interactions. Our voice AI platform empowers you to engage with your customers through smart and intuitive voice.
To ensure the smooth operation of our service, we process and securely store certain information related to your calls, assistants, credentials, and phone numbers as outlined below. Let’s experience the future of communication, today!

1. Assistants

Whenever customers utilize our platform to create their AI-powered helpers, we faithfully preserve the configuration details, scripts, and any training resources or templates leveraged to build the assistant's conversational skills. This cache may encompass sample dialogues, knowledge base content, interactive flows, and specifications of the underlying AI models. The assistant's data remains accessible for the duration that the customer elects to host their creation on our platform.

2. Calls:

To provide the voice AI service, we process call audio in real-time to: Convert speech to text using advanced speech recognition, Apply natural language, and processing to understand the context and intent, Generate relevant and personalized responses

The call data we collect includes:

  • Call parties: Information like phone numbers, IP addresses, or user IDs of the participants
  • Call metadata: Details such as timestamp of call initiation and termination, total duration, and connection status (e.g. successful, busy, failed)
  • Call media: Audio recordings of the conversations, if the customer has enabled this feature
  • Call transcripts: Text-based documentation of the spoken dialogue
  • Call logs: Comprehensive histories tracking the flow of the conversation, the AI-produced responses, and the overall outcomes

In alignment with applicable data privacy regulations, we may retain the call recordings, transcripts and logs to continuously improve and fine-tune our AI models. The specific retention periods are determined by the customer's configuration settings, and we promptly delete this data upon receiving the customer's request.

3. Credentials

At Precall AI, we prioritize the secure storage of necessary credentials, such as API keys, access tokens, and webhook URLs, which enable our voice AI functionality. These sensitive credentials are encrypted and accessible only to the Precall AI systems that require them to operate the service on our customers' behalf. When a customer no longer needs these credentials or requests their removal, we promptly delete them.

4. Phone Numbers

To deliver robust inbound and outbound calling capabilities, Precall AI provisions and maintains phone numbers assigned to our customers. This includes storing phone number metadata, such as the number itself, type (local, toll-free, short code), provider, region, and the specific customer or assistant to whom the number is assigned.

Other Data

As you utilize our exceptional services, we may also gather additional valuable information about you. This may include details about your gender, age, date of birth, birthplace, passport particulars, citizenship status, residential registration and current address, telephone contacts (both professional and personal), documents about your education, qualifications, professional training, employment agreements, confidentiality accords, data on bonuses and compensation, information about your marital status, family members, social security (or alternative taxpayer identification) number, office location, and various other pertinent details.

Furthermore, we may also securely store the customer contact numbers employed for two-factor authentication, billing communications, or support purposes, in full compliance with applicable regulations such as the GDPR.

Use of Data

UpSAleAI LLC. empowers our service with your data in these ways:

  • Crafting a customized experience just for you;
  • Keeping you in the loop on service upgrades;
  • Immersing you in our interactive experiences;
  • Providing attentive support when you need it;
  • Uncovering insights to elevate our offerings;
  • Alert monitoring for technical excellence;
  • Respecting the purposes you've entrusted us with;
  • Upholding our contractual commitments to you;
  • Managing your billing and account details;
  • Informing you of relevant news and offers;
  • Honoring your communication preferences;
  • Handling your data with the utmost care;
  • Unleashing the full potential of our service.

Retention of Data

We will preserve your Personal Data only for as long as it is essential for the purposes outlined in this Privacy Policy. We will retain and utilize your Data to the extent necessary to fulfil our legal obligations (for instance, if we are required to maintain your data to bind to applicable laws), resolve conflicts, and enforce our legal agreements and policies.

Moreover, we will retain Usage Data for internal analytical purposes. Usage Data is generally kept for a briefer period, except when this data is employed to strengthen the security or enhance the functionality of our Service, or we are legally bound to preserve this data for extended time frames.

Transfer of Data

Should you choose to share your information, including your Personally Identifiable Data, with us, be aware that it may be transported to – and kept on – systems located beyond the borders of your state, province, nation, or other governing domain, where the data protection laws could diverge from those in your jurisdiction.

If you reside outside the United States and decide to provide us with any such data, please know that we will transfer it, including your Personally Identifiable Data, to the United States and process it there.

By consenting to this Privacy Policy and then submitting your information, you are signifying your agreement to allow this transfer to occur.

UpSAleAI LLC. assures you that we will take every reasonable precaution to ensure the secure handling of your data in full alignment with this Privacy Policy. Moreover, no such transfer of your Personally Identifiable Data will happen unless adequate controls are established, including robust safeguards for the protection of your personal information.

Disclosure of Data

"We may need to share the personal information we've collected or you've provided with others."

Disclosure for Law Enforcement

"If required by law or in response to valid requests from public authorities, we may be compelled to disclose your personal information."

Business Transaction

"If we or our subsidiaries are involved in a business transaction such as a merger, acquisition, or asset sale, your personal information may need to be transferred as part of that process."

Other cases. We may disclose your information also:

  • We may share your information with our subsidiary and affiliated companies.
  • We may use your information to achieve the purpose for which you provided it.
  • We may disclose your information for any other reason we informed you about when you provided it.
  • We may reveal your information if you give us your permission to do so.
  • We may decide to share your information if we think protecting the Company, our customers, or others is necessary.

Security of Data

We value the security of your data immensely. However, it's important to acknowledge that no method of transmission over the Internet or electronic storage can be entirely foolproof. Despite our commitment to employing reliable measures to safeguard your Personal Data, we cannot assure its absolute security.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us atsupport@precallai.com.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you;
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
  • The right to object. You have the right to object to our processing of your Personal Data;
  • The right of restriction. You have the right to request that we restrict the processing of your personal information;
  • The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
  • The right to withdraw consent. You also have the right to withdraw your consent at any time when we rely on your consent to process your personal information;

Please note that we may ask you to verify your identity before responding to such requests. Please note, that we may not be able to provide Service without some necessary data.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously;
  • Our Privacy Policy link includes the word “Privacy”, and can easily be found on the page specified above on the home page of our website;
  • Users will be notified of any privacy policy changes on our Privacy Policy Page;
  • Users can change their personal information by emailing us atsupport@precallai.com.

Our Policy on “Do Not Track” Signals:

We honour Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the California Consumer Privacy Act (CCPA)

If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:

What personal information do we have about you? If you make this request, we will return to you:

  • The categories of personal information we have collected about you.
  • The categories of sources from which we collect your personal information.
  • The business or commercial purpose for collecting or selling your personal information.
  • The categories of third parties with whom we share personal information.
  • The specific pieces of personal information we have collected about you.
  • A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
  • A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.

Please note, that you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.

To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.

Stop selling your personal information. We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a “sale” under California law.

If you submit a request to stop selling your personal information, we will stop making such transfers. If you are a California resident, to opt out of the sale of your personal information, emailsupport@precallai.com with the subject line “Do Not Sell My Personal Information” to submit your request.

Please note, that if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services that require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.

To exercise your California data protection rights described above, please send your request(s) tosupport@precallai.com.

Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.

Service Providers

At PreCall AI, we collaborate with third-party entities and individuals to streamline our Service (“Service Providers”), offering services on our behalf, conducting Service-related tasks, or aiding us in analyzing the usage of our Service.

Rest assured, these parties are granted access to your Personal Data solely to execute these designated tasks on our behalf and are bound by confidentiality agreements prohibiting any unauthorized disclosure or use.

For an updated roster of third-party Service Providers, kindly reach out to us via email at supporthttps://www.precallai.com Below is a partial list of our Service Providers for your reference.

Analytics

We utilize external Service Providers to monitor and analyze how our Services are utilized.

  • Google Analytics: Our website traffic is tracked and reported using Google Analytics, a service provided by Google. For details regarding Google's privacy practices, please refer to the Google Privacy & Terms webpage:
    https://policies.google.com/privacy?hl=en
  • Cloudflare Analytics: Cloudflare Inc. operates Cloudflare Analytics, a web analytics service. You can review their Privacy Policy here:
    https://www.cloudflare.com/privacypolicy/
  • Segment.io: Segment.io is a tool for analyzing web traffic. To understand how your data is handled, please consult the Segment.io Privacy Policy:
    https://segment.com/legal/privacy/
  • Mixpanel: Mixpanel Inc. offers Mixpanel, which can be opted out of for analytics purposes. To opt out, please visit:
    https://mixpanel.com/optout/
  • PostHog: For insights into PostHog, please refer to their Privacy Policy:
    https://posthog.com/privacy

Payments

When it comes to payments, we offer paid products and/or services through our Service. To facilitate these transactions, we collaborate with third-party payment processing services (for instance, payment processors).

Our current choice for payment processing is Stripe. If you're interested, you can find detailed information about their Privacy Policy by visiting:https://stripe.com/us/privacy

Links to Other Sites

Other Websites Linked to Our Services When you use our Services, you might come across links to other websites that we don't manage. Clicking on these links will take you to those third-party sites. We recommend taking a look at our Privacy Policy each time you visit a new site. It's important to note that we don't have any influence over the content, privacy policies, or practices of these third-party sites or services.

Children's Privacy

We Don't Collect Kids' Info Our services are for users 13 and older, not children. We don't knowingly collect personal information from kids under 13. If you realize a child has provided us with their data, please let us know. If we find we've collected a child's info without parental consent, we'll remove it.

Protecting children's privacy is very important to us. If you have any questions about how we handle kids' data, just ask.

Updates to Our Privacy Policy

PreCall AI reserves the right to revise our Privacy Policy as needed. Any alterations will be communicated by updating this page.

We will ensure you are informed of any modifications either through a notice on our platform or directly via our website.

We recommend you check this Privacy Policy regularly to stay informed of any changes. Changes become effective upon posting on this page.

Contact Us

For any inquiries regarding this Privacy Policy, please reach out to us through our website https://www.precallai.com